E X E C U T I V E S UMMA RY

Forrester evaluated the leading Indian service providers across 25 criteria with regards to their offshore infrastructure management services and found that HCL, TCS and Wipro have established early leadership in what constitutes an emerging market across Europe. HCL differentiates based on its deep infrastructure management expertise and innovative services strategy, while TCS maintains the broadest infrastructure management portfolio, with significant resources dedicated to Europe.

Wipro has the strongest European market presence today and has already started to push beyond pureremote outsourcing. Meanwhile, Infosys is building up some strong growth momentum thanks to itssophisticated business-centric delivery approach. Genpact is a strong performer with high-quality delivery processes and a sizable European presence. Satyam benefits from its holistic services approachacross infrastructure, applications, and business processes, but the company still lacks a European presence. Finally, Patni positions itself for broader infrastructure and application deals, but needs to grow its European market footprint.

TA B L E O F CO N T E N TS

Offshore Infrastructure Outsourcing Arrives In Europe

 Indian Vendors Are Getting

Ready For Market Success In Europe

European Clients Will Apply A Step-By-Step

Approach

Global Delivery Infrastructure Management

Evaluation Overview

European Clients Are Looking For Offshore

Services With A Local Flavor

Evaluated Vendors Are Committed To

European Market Success

Indian Vendors Represent A Viable Option

Vendor Profiles

Leaders

Strong Performers

Supplemental Material

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