Fuente: www.consultant-news.com Fecha: 29.04.2010
Accenture helps XL Insurance launch global claims management system
The new system is already in use in the US, Canada and Bermuda and the companies are planning to expand the system throughout South America, Europe and Asia in a second phase of the implementation.
The new claims management system is based upon the Accenture Claim Components Solution - Accenture's claims processing application - and is designed to help enhance XL Insurance's customer service and reduce costs by consolidating and upgrading its core claims-processing technologies and procedures globally.
"XL Insurance and Accenture have reached a key milestone in the pursuit of a truly global claims management system, with most of XL Insurance's claims operations in North America and all of Bermuda now running on a single platform," said Paul Tuhy, executive vice president and global head of claims at XL Insurance. "By consolidating our systems and embracing an advanced processing platform, we can ensure outstanding service for our customers and good efficiencies for our business well into the future. This solution was built upon a deep understanding of insurance claims processes and best-in-class IT implementation, systems-integration and change management."
XL Insurance's new system will support the full range of claims processing transactions, from first notification of loss through final payment, for all of its property and casualty insurance business lines, including workers' compensation, general liability and automobile, as well as professional liability, aviation, environmental and other specialty insurance coverage.
"In today's challenging times, insurers must take advantage of the opportunity to increase their profitability and differentiate themselves in the marketplace by streamlining and renewing their claims operations," said Gilles Biscay, managing director and head of Accenture's insurance industry software solutions. "As one of the first insurers to implement a truly global claims system, XL Insurance is positioning itself for new competitive advantages and unprecedented scalability for future growth."
Donald Light, senior analyst at Celent, a leading financial services industry research firm, commented: "Forward looking global carriers are increasingly looking for global solutions for claims. Configuring national market requirements on top of a single transaction system and system of record yields operating efficiencies as well as local competitive advantages."