Capgemini Consulting research: Customer back on top of the supply chain agenda in 2010
25/03/2010
Capgemini Consulting launches its Supply Chain Agenda 2010.

Fuente:  www.consultant-news.com    Fecha:  25.03.2010

Capgemini Consulting research: Customer back on top of the supply chain agenda in 2010

Over a year after the start of the global financial crisis, the customer is back on top of the supply chain agenda for 2010. Over 58% percent of the supply chain managers surveyed say their main business driver for 2010 is "Meeting (changing) customer requirements".

The economic downturn is no longer the most important business driver and is now surpassed by economic recovery in the list of top business drivers for 2010. These are the results of Capgemini Consulting’s international study of 300 leading companies across Europe, US, Asia-pacific and Latin America. The study reflects the most important factors that influence the supply chain agenda in 2010 and compares this with the results of the 2009 study.

Other conclusions:

• More than 50% of the participating companies indicate they will start up or continue with operational excellence / LEAN

• Ongoing trend for centralisation of supply chain functions. 37 % of the participating companies plan to centralise supply chain organisational functions

• IT investments are back on the radar. On average supply chain IT projects (e.g. TMS and WMS implementations) increase with 3 to 12% compared with the results of the 2009 study

• With a 16 % increase, sustainability is the second most important business driver for 2010. However this has not yet directly translated into a significant increase in supply chain sustainability projects.