Fuente: www.computerworld.com Fecha:24.03.2009
Unisys said today that it is offering a new service that's designed to help enterprises get a converged view to manage and monitor their entire IT infrastructures, regardless of whether services are delivered by in-house resources or by third-party service providers.
The new Unisys service recognizes that enterprises are moving services to specialty vendors such as security providers, network providers or computing services providers, rather than to a single services provider, said Sam Gross, vice president of IT Outsourcing Solutions at Unisys.
The Converged Remote Infrastructure Management (c-RIM) suite was developed by Unisys' development center in Bangalore; it's being deployed in the company's global delivery centers in Bangalore, Budapest and Salt Lake City.
Unisys will also deliver the service from regional centers in Shanghai, Australia and Sao Paulo, Brazil, to address markets and language requirements that are strategic for the company, Gross said.
The c-RIM technology offers "snap-on" technology interfaces that can be deployed across segments of the enterprise infrastructure, such as the network infrastructure, the security infrastructure or service providers' infrastructures, Unisys said today.
With the new Unisys service, enterprises will be able to correlate the impact of events across various infrastructure segments, such as the impact of a security event or a network event on computing operations, Gross said.
As a result, enterprises will be able to reduce IT-infrastructure-related service costs by as much as 25% while significantly diminishing the risk that IT failures will affect business operations, Unisys said.
The integration layer of Unisys' technology supports about 30 mainstream commercial management tools such as service desk, event management and configuration management tools, Gross said. Third-party service providers using the tools can either push the data to the interface, or allow Unisys access to pull in the data, he added.
Since it's offering a remote infrastructure management service, Unisys will not be deploying staff for the service at customers' sites, Gross said.