Steria’s primary task will focus on improving the council’s CRM system, enabling employees to manage and respond to resident enquiries – everything from council tax payments to refuse collection – at a much faster pace, as well as offering customers the facility to serve themselves online.
Steria will also be helping Eastbourne in its ongoing efforts to provide interactive maps online, allowing residents to check for planning applications and other relevant developments near to their homes. It will also help provide a ‘Where is my nearest?’ online search facility supplying residents with details of local services, organisations and resources in their area.
Henry Branson, IT and T-government manager at Eastbourne Borough Council commented, "This business transformation programme is a chance for us to take a closer look at the way we conduct business to make sure we are moving with the times and offering local residents the best possible service.
"Steria has a strong pedigree in handling local government and public sector transformation initiatives and we’re confident this deal will deliver real value to council employees and residents alike."
As part of the contract, Steria will also be introducing mobile and home working within Eastbourne and helping the council better comply with Government requirements such as the Local Land and Property Gazetteer (LLPG) - a master address database system that feeds the National Land and Property Gazetteer, which contains address information from all local authorities.
Paul Sellick, director of public authorities, Steria added, "This contract will result in a significant improvement in the way in which the council interacts with the local community. Streamlining key services and providing greater online access will ensure customers are dealt with quickly, efficiently and on their own terms. This deal is one of a series of business transformation contracts we’ve recently won across the south of England, a trend indicative of the modernisation underway across local government and the public sector nationwide."