08/06/2006
Capgemini recently participated in a webcast on the topic of retail banking. Capgemini’s Julian Morg...
7 June 2006 Julian explored some of the challenges the industry faces, such as:* How to drive out more value from the branch when valuable customers just don’t come by?* How to cross-sell without alienating clients?* How to improve customer service levels and consistency, while decreasing the "cost to serve"?* How to evolve truly integrated X-channel customer experience across sales and service?Also presenting was Christine Pratt, Research Director for Financial Insights, presented the...

22/03/2006
I'm about to go onstage with Bill Gates this morning to talk about Web 2.0, as I call it, or Live So...
 PermalinkBy tim on March 20, 2006Here are the questions I've got queued up to ask him (obviously, I'm not going to get to them all, unless his answers are very short):1. I'm the guy who launched a thousand blog posts (or more precisely 99,064 according to Technorati) and almost as many VC pitches by starting the buzz about what I call web 2.0. You call it Live Software, but I think we're talking about the same idea.One of the key aspects of "Web 2.0" is the development of systems that...

20/02/2006
IBM Investor Relations presents a unique audio series entitled "IBM and the Future of..." on key bus...
In many ways information is the currency of the electronic age. We transmit our credit card numbers over the Internet when we shop online. We allow supermarkets to keep records of our shopping patterns in exchange for discounts on selected items. The sharing of personal health and genetic information promises to help physicians and researchers develop new methods of preventative care and potential cures that might save millions of lives. But do these benefits come with a trade-off? Hosted by: ...