Consolidated data ups banks’ customer service
The new Client Data Management (CDM) Solution from IBM can help financial institutions improve their performance and customer service through a single view of their clients.

The CDM solution allows financial institutions to consolidate their client data, even if it’s in multiple systems and data centers around the world while protecting customers’ privacy. The master copy of client data can then be shared. For instance, a bank customer's address change can be updated through a single notification across business units and systems, such as checking and savings accounts, CDs and credit cards. The CDM solution also helps manage relationships between legal entities and individuals and improves detection of money laundering and fraud.

"The increasing pace of consolidation and globalization has driven the need for financial institutions to improve the consistency and accuracy of their data throughout the world," said Mike Schroeck, leader of Business Intelligence, IBM Global Business Services. "Our CDM solution will help our financial services clients optimize their customer-related processes and improve decision making by helping provide client data that is accurate, consistent, personalized, and disseminated to all customer touch points across the enterprise, in a timely manner."

IBM Launches Client Data Management Solution

Designed to Ensure Compliance and Improve Operational Efficiency and Customer Relationship

ARMONK, NY - 23 Oct 2007: IBM Global Business Services (NYSE: IBM) today announced a new Client Data Management (CDM) Solution that can help financial institutions improve their performance and customer service by offering a single, globalized view of their clients.

The CDM solution allows financial institutions to consolidate their client data, which may be located in multiple systems and data centers around the world, to be centrally managed, stored, cleansed, normalized, governed, validated, analyzed and distributed to enable the globally integrated enterprise by creating a single view of client data while protecting customers' privacy. The master copy of client data can then be shared across all client-related applications. For instance, a bank's customer address change can be updated in real time by just a single notification across multiple business units and systems, such as checking and savings accounts, CDs, credit cards, etc. The CDM solution includes both personal and institutional client information and provides sophisticated functionality for managing the relationships between legal entities and individuals to provide enhanced fraud detection and anti-money laundering capabilities.

Today, financial institutions have vast, complex, yet often non-integrated, applications and a proliferation of data which is stored in different systems. The CDM solution is designed to address this challenge to support compliance, improve operational efficiency and provide a single view of client data, which has the potential to save financial institutions hundreds of millions of dollars per year. The CDM solution can also provide a platform for major revenue growth initiatives, such as opportunities for improved cross selling, target marketing, enhanced customer service, and developing new and more personalized products and services, all of which require timelier, consolidated customer data management capabilities.

Financial institutions around the world face growing pressure to compete in an increasingly dynamic and complex environment. They need to address the challenge of increasing the speed at which a firm can on-board clients, create, check and validate credit and market risk exposure limits, and analyze financing requirements as well as options. At the same time, firms must build a trusted relationship and deliver innovative tailored products. With a global, fully integrated view of client data, institutions can more easily identify customers that might benefit from tailored investment strategies and specific, customized products and services to compete and meet today's industry challenges. This single, globalized "golden master copy" of client data also enables financial institutions to minimize failed trades. With the growing complexity of financial markets and regulation, failed trades are still one of the financial industry's foremost challenges.

"The increasing pace of consolidation and globalization has driven the need for financial institutions to improve the consistency and accuracy of their data throughout the world," said Mike Schroeck, leader of Business Intelligence, IBM Global Business Services. "Our CDM solution will help our financial services clients optimize their customer-related processes and improve decision making by helping provide client data that is accurate, consistent, personalized, and disseminated to all customer touch points across the enterprise, in a timely manner."

The CDM solution can provide financial institutions with a competitive edge for cross/up selling and product tailoring while also meeting their regulatory and compliance requirements.

IBM's CDM solution, available worldwide, combines the company's Information on Demand Services expertise with IBM WebSphere Customer Center, IBM FileNet and IBM WebSphere Message Broker as well as technology from IBM partners.

For more information on IBM, please go to www.ibm.com.