Accenture and BC Hydro win awards for service excellence
Competing in the medium-size “Best Contact Center (Outsourcing)” category, the Accenture-BC Hydro customer care center team was recognized with the silver award globally and the gold award for the Americas region.

Fuente:  Fecha: 2.2.2012

Accenture and BC Hydro win awards for service excellence

VANCOUVER – Accenture’s customer care center for BC Hydro has won gold and silver medals for service excellence at a recent international awards ceremony. The recognition by ContactCenterWorld, a global association for contact center industry professionals, was based on the team’s commitment to the customer, maintaining a high level of performance, and their innovative approach.

Last year, the team won the bronze and silver awards, respectively, in the same category.

The Accenture-BC Hydro customer care center handles more than 5,800 customer calls daily, on topics ranging from service queries to conservation initiatives such as paperless billing and BC Hydro’s Power Smart programs.

“Keeping the lights on and maintaining the trust of our customers is central to BC Hydro’s mission and culture. This recognition is a reflection of each person’s dedication to quality service. Partnering with Accenture supports us in continuing to deliver quality care to our customers,” said Jim Nicholson, Director of Customer Care,BC Hydro.

Owen Taylor, a senior executive in Accenture’s Utilities industry group, said, “Accenture is honored to receive these awards, and we are committed to continuing to provide the highest quality service to BC Hydro, their stakeholders and customers.”

The awards were presented at the 2011 Top Ranking Performers competition in December 2011 in Las Vegas, USA.