Fuente: http://www.consultant-news.com Fecha: 5.1.2012
Shell recently completed the transition of HR and payroll application management services to Accenture. Under an agreement signed July 2011, Accenture is now providing application maintenance services to Shell to support the company’s SAP-based HR and payroll systems, which are being used by 90,000 people in 60 countries.
The work is being performed under a multi-year outsourcing contract that covers the functional areas of employee administration, self-service, environmental health, and payroll.
Application maintenance services Accenture is providing to Shell include preventative maintenance, change management, data archiving and management documentation. Application support services include service desk support, incident resolution and user access management, application operations and monitoring as well as technical support. In addition, Accenture will design, develop, test and implement enhancements to applications.
The outsourced services are being provided through Accenture’s Global Delivery Network using delivery centres in India and the Philippines.
Accenture has had a relationship with Shell for over 15 years, supporting a range of outsourcing, technology and consulting projects across Shell’s businesses.
Shawn Collinson, global client partner for Accenture’s work with Shell, said, “The breadth of our SAP managed service capabilities allows us to improve service levels, while reducing the costs and risks associated with rich and evolving application environments. Our Global Delivery Network not only allows us to match the global footprint of multi-national clients, but our centres are adaptable to respond to fast-changing customer requirements.”