Fuente: www.consultant-news.com Fecha: 10.11.2010
American Water, the largest investor-owned US water and wastewater utility company, has selected Accenture to assist in the development of a blueprint for the company's business transformation program. The business transformation program is a strategic initiative American Water is undertaking to build efficiencies and provide more cost-effective services to its customers.
Andrew Twadelle, Vice President for business transformation, American Water, said, “We are confident that Accenture’s breadth of skills and level of knowledge will serve our organization well as we work to refine and redesign many of our core business processes to enhance service to our customers.”
Accenture will leverage its global experience leading large scale implementation efforts and manage the program focused on supporting American Water’s business transformation strategy. As the solutions implementer, Accenture will be responsible for working closely with American Water and the Business Transformation team to realize the full potential of its new technology implementation by helping to confirm that American Water’s business processes are aligned with the new software technologies.
David L. Bieber, managing director of Accenture’s Utilities industry group in North America, said, “American Water’s undertaking is a catalyst to increasing its level of customer service and operational performance through analytics and providing a more consistent set of processes and tools for their employees. Accenture is committed to teaming with American Water -- leveraging our technology and process capabilities and industry experience -- to help them achieve their goals and innovate for the future.”
Accenture will help American Water analyze its current processes and design a blueprint for process and organizational changes as well as new systems that will enable business transformation. The scope of work includes assessing how the software will support the re-engineered processes and assess the type of training programs needed for employees to successfully leverage the new information technology tools and interact with enhancements that will be adopted. Accenture will design plans based on SAP software, the core technology American Water selected to support the transformation program.