Fuente: http://www.consultant-news.com Fecha: 5.01.2010
Capgemini expands BPO agreement with Syngenta
Capgemini UK plc, a subsidiary of the Capgemini Group, has extended and renewed its Business Process Outsourcing (BPO) contract with Syngenta, the world’s leading crop protection and seeds producer for the agricultural industry.
The new seven-year contract extends the scope of finance and accounting services and adds procurement services, delivering to the worldwide Syngenta business unit portfolio in over 50 countries. These services are expected to significantly contribute to Syngenta achieving worldwide process standardization and improving operational performance.
Capgemini has leveraged its Global Process Model (GPM) transformation tools and capabilities to deliver a market-leading service to Syngenta. Capgemini Global BPO is also implementing its Command Center solution, which provides global view of geographically dispersed customer interactions and enterprise-wide insights into operational and customer trends.
Syngenta, headquartered in Basel, Switzerland, will use Capgemini’s global delivery model to provide services from centers in Brazil, Guatemala and India, in addition to the current services provided from Poland and China. Finally, the multi-process agreement will see Capgemini utilize its BPOpen technology platform to support an even faster and more cost-effective roll-out of the extended service.
"We are proud to extend our partnership with Syngenta and are delighted to be so intrinsically involved in the success of their business processes optimization," said Hubert Giraud, Global Leader of Capgemini Global BPO. "The complex nature of transformation and the wide global scope of this new service is a testament to the talent of our joint teams and Capgemini’s unique abilities in delivering best practice professional processing."