BLUE BELL, Pa., March 17, 2008 ? Unisys Corporation (NYSE: UIS) today announced that it has been positioned in the "Leaders" quadrant in two recent Gartner Inc. North American Magic Quadrant reports: Desktop Outsourcing Services, 2008 and Help Desk Outsourcing, 2008.
The Gartner Magic Quadrant reports evaluate outsourcing services providers on their completeness of vision and ability to execute. The Desktop Outsourcing Services report focuses on services that support organizations' IT hardware and software resources, from servers through network devices, laptops and personal digital assistants, along with related environmental software. The Help Desk Outsourcing report concentrates on services involving management and resolution of end-user support requests.
Worldwide, Unisys is a leading provider in the desktop and help desk outsourcing spaces, supporting more than 1.6 million users ? 53 percent from the United States ? and managing more than 7.5 million help desk calls annually.
Building upon its best practices for outsourcing services and leveraging expertise in the vertical industries it targets, Unisys emphasizes globally standardized processes and a workforce optimized for service delivery across all theaters the company serves.
"Enterprises in North America and worldwide must constantly adjust to emerging trends, such as the increasing use of consumer technologies by mobile workers," said Sue Watts, vice president and managing partner, North America, Unisys Global Outsourcing and Infrastructure Services. "More and more, those organizations need outsourcing partners who can provide creative, cost-efficient services to support enterprise end-users' evolving requirements. We believe that our position in the 'Leaders' quadrant in these prestigious Gartner reports confirms Unisys success in providing outsourcing services that help our clients overcome and capitalize on the challenges of a dynamic marketplace."
Gartner evaluated the providers' services, overall viability, sales execution and pricing, market responsiveness and track record, marketing execution, customer experience, operations, market understanding, marketing strategy, sales strategy, offering strategy, business model, vertical/industry strategy, innovation and geographic strategy.
Notes to Editors Sourcing for Gartner Magic Quadrant References:
·Gartner Magic Quadrant for Desktop Outsourcing Services, North America, 2008, William Maurer and Richard T. Matlus, February 28, 2008; and
·Gartner Magic Quadrant for Help Desk Outsourcing, North America, 2008, Richard T. Matlus and William Maurer, February 28, 2008.
Magic Quadrant Disclaimer These Magic Quadrants are copyrighted 2008 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.About Unisys Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations. For more information, visit www.unisys.com.
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