7 June 2006
Julian explored some of the challenges the industry faces, such as:
* How to drive out more value from the branch when valuable customers just don’t come by?
* How to cross-sell without alienating clients?
* How to improve customer service levels and consistency, while decreasing the "cost to serve"?
* How to evolve truly integrated X-channel customer experience across sales and service?
Also presenting was Christine Pratt, Research Director for Financial Insights, presented their perspective on the key industry influences, global banking strategies and some best practices.
You can download an audio recording of the webcast and the presentation, entitled
"Tune Your Retail Banking Engine: Grow through Sales and Service Innovation."
You will need to enter the following information to access:
* Recording ID: 52QQZX
* Attendee Key: 3rP956K