SAP Profits In Q4
SAP, Oracle in services price war
Axon buys US SAP consultancy for £12.5m
SAP supera los 1.700 millones en Q1 2005
Intentia y Lawson Software se fusionan en una operación de 392 millones
Industria celebrará una conferencia con las CC.AA. para llegar a acuerdos sobre el Plan Avanz@
La Moncloa rediseña por completo su página 'web'
SIMO contará con la mayor presencia de la AGE en toda su historia
Blog Sociedad de la Información y Administración Electrónica. Post Presentación Plan Avanza en Congreso
Jornadas Administración Electrónica. Gijón 18,19 y 20 de enero 2006
Las Jornadas de Gijón. SARA el nuevo "cerebro" de la administración. Por Rafael Chamorro
Jornadas de Gijón. 24h. La visión desde la Administración del Estado
Jornadas de Gijón. 24 h. Visión de los Ciudadanos y Empresas
Jornadas de Gijón. 24 h. La visión de la Administración Autonómica
Jornadas de Gijón. 24 h. Servicios electrónicos. Situación actual
CONVOCATORIA FORINTEL 1/2006 de subvenciones del Programa de Formación en Telecomunicaciones para desarrollar acciones integrales de formación.
Web Site Rates Health Care Journalism
Ordenadores portátiles para ministros
"Sanidad en línea": Andalucía, Asturias, Galicia, Ceuta y Melilla se adhieren al programa
PROGRAMA CENIT. Subvenciones para fomentar la cooperación público-privada en I+D+i, mediante la creación de consorcios estratégicos nacionales de investigación técnica.
Jornadas de e-Salud 2006 ASIMELEC-IKT NORGE. 28 y 29 de septiembre de 2006
Convocadas las ayudas al Programa CENIT 2007. El presupuesto total es de 45 millones
Convocatoria 2007 Avanza Formación en Telecomunicaciones y Tecnologías de la Información
SAP unit speeds up tracking of support engineers
In a bid to improve service, TomorrowNow will announce a wireless system to better locate its employees.

By Martin LaMonica Staff Writer, CNET

March 9, 2007, 8:50 AM PST

www.TomorrowNow, which offers maintenance services to customers of Oracle applications, on Monday is expected to announce a system to better locate its support engineers for more reliable service.

The company, purchased by Oracle rival SAP in 2005, provides support, including bug fixes and maintenance, to corporations that use business applications from PeopleSoft and J.D. Edwards, which were both acquired by Oracle.

On Monday, TomorrowNow is expected to detail an upgrade to its support system that's meant to make it quicker to find support engineers.

Its support call-routing application will now be able to monitor support professionals' handheld devices, including pagers and smart phones, to ensure they are available. For example, the system can tell if the battery life of a handheld is going down and send an e-mail to alert the support person, said Andrew Nelson, CEO of TomorrowNow.

Nelson said that later this year the company will start offering support services for Siebel applications--also purchased by Oracle--as well as for those from Baan.

The company's prices are half the cost Oracle charges its customers for maintenance support, Nelson said.

TomorrowNow is able to offer these lower prices because it only does maintenance services, he said. By contrast, the maintenance fees charged by traditional enterprise software vendors are used to fund both support and the development of future upgrades, he argued.

"The technology and processes we're developing are for supporting a production system, so we can cut the price in half and still do quite well because we aren't asking customers to pre-fund an upgrade," Nelson said.